No. Our business model is built on efficiency and productivity, that means the parts need to leave our facility the moment they're ready. For this to work, we cannot wait for customers to come and pick up their parts.
We do not currently offer installation, however, the parts we ship are generally relatively easy to install. Installation times will vary from a few minutes to an hour and a half depending on the part and vehicle.
The paint match is never going to be "perfect" but that doesn't mean it won't be exceptionally close. If there is an issue with the colour match we ask our customers to send us photos and we'll issue a refund on the cost of the paint. This may occur with 2%-3% of the orders.
There is none. Our paint supplier, Lesonal, guarantees their paint products (that is why we use them) and their promise to us is that their paint will not wear out over time. So, if our customers have any problems with the paint job in the future - Lesonal will take care of our losses, which in turn allows us to uphold our lifetime paint warranty to our customers.
When getting your part painted, you should definitely pay attention to the type of paint being used. Often times, body shops will paint it for cheaper but will use a lesser quality paint which will chip and fade within a few years.
Returns You must contact us within 30 days of receiving the package. To be eligible for a return, your item must be in the same condition and packaging that you received it.
Refunds You must contact us within 30 days of receiving the package. To be eligible for a refund, you must email pictures to firstname.lastname@example.org along with your name, order #, and an email subject line in this format " Refund - Order 2702 ".
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges We replace items if they are defective or damaged. If you need to exchange it for the same item, email email@example.com.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org